WHAT IS VYVEBOX?

Vyvebox is the first subscription service that takes a holistic approach to health & wellness – that means we realise “living well” is about more than just eating a few healthy snacks or going for a walk. Each month, we bring you hand-picked products, helpful reminders & tasks, a vast array of content and contribute to charity – all of which satisfy different elements of your wellness.

Our mission is to encourage and inspire you to reconnect with what it means to live well – in doing so, what we provide is more than just a box… it’s your wellness package!

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WHO IS VYVEBOX FOR?

Do you believe that, to truly live well, we need to focus on more than just our nutrition and physical condition? That we need to think about our emotional state, social relationships, environmental duties & more?

If you do, but you find that life usually gets in the way and these all-important elements are sadly forgotten about… Vyvebox is for you!

We designed Vyvebox as a way of reminding you to look after multiple areas of your wellness; to encourage and inspire you to reconnect with living well.

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HOW DOES IT WORK?

You create your account and place your order. We then curate your package by picking awesome products from key areas of wellness – as well as including helpful tips & messages.

Each month, you’ll receive your wholesome wellness package filled with goodies, right at your doorstep. You’ll find delightful treats that satisfy multiple areas of your wellness and satisfy your mind, body & soul! It’s simple really!

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WHAT’S INCLUDED IN MY SUBSCRIPTION?

Every month, you’ll receive a wholesome package full of products that cater to a healthy, balanced lifestyle. We work hard to curate new and innovative products that appeal to wellness enthusiasts.

Products are hand-picked from 5 key areas of wellness to help you: Eat and drink well, Boost your fitness, Relieve stress, Indulge/Treat yourself and Use your mind.

The fun doesn’t stop there, because we also send you helpful wellness tips/ideas, keep you environmentally friendly (by donating a portion of your subscription to charity) and give you the chance to build loyalty points for exciting treats!

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HOW MUCH DOES IT COST?

A Vyvebox subscription comes as a one month (rolling) plan, as well as 3 and 6 month prepay plans. We introduce you to the finest products across the wellness spectrum, plus many more benefits, from £19.95 + p&p per month.

Psst… look our for coupons, competitions and seasonal discounts!

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HOW DO I GET BILLED?

We are a monthly subscription, which means you are rebilled every month unless you buy a one-time gift. Rebilling always occurs on the last day of every month – usually a week or so after receiving your Vyvebox.

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WHEN IS THE CUT-OFF?

The cut-off date for last orders is around the 20th of each month.  Sometimes, we can squeeze in last-minute orders. If you’d like to know if you made this month’s deadline, you can e-mail us at: support@vyvebox.com

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WHEN WILL I GET MY VYVEBOX?

Your Vyvebox is usually packaged and dispatched between the 21st and 23rd – the package is delivered by courier and should be with you in no more than 3 days.

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HOW DO I EARN REWARDS?

You can earn some great rewards through our Loyalty Programme, including cash discounts and a FREE box. Read more about earning rewards and collecting Vyve Points here.

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WHAT ABOUT CANCELLATIONS & REFUNDS?

If you ever need to close your subscription, you can cancel at any time by emailing us at support@vyvebox.com. You can also change the terms of your subscription, or cancel, from your account page.

In order to receive a refund, you must request one before your package has been dispatched. You may receive a refund for an order any time before dispatch. (Ps. If you’re ever dissatisfied, we’ll do our best to make your experience spectacular!)

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CAN I GIFT A VYVEBOX?

Of course! A Vyvebox makes a fantastically thoughtful gift for a loved one! Simply go through the standard order process at checkout, entering the recipient’s details in the ‘Shipping Address’ section. Make sure you tick the ‘Gift’ button and enter a special message if you wish to do so.

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HOW DO I CONTACT YOU?

You can contact us anytime at support@vyvebox.com. We pride ourselves on excellent customer service and you will receive a reply within 1 business day. You can also talk to us using the chat icon (in the bottom corner of your screen) for smaller questions.

Copyright and Intellectual Property

This website is owned and operated by Vyve Limited. The copyright and all other intellectual property rights in the Website – www.vyvebox.com – and all content displayed on or accessible from the Website (the “Content”) is owned by or licensed to Vyve Limited (the “Company”) and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of Vyvebox.

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Rights

Vyve Limited owns the rights in and to the www.vyvebox.com domain name and the Vyvebox logo. Other trade marks, products, services and company names mentioned on the Website or in the Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

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Links

By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of Vyvebox’s website content. The Company is not responsible for, nor assumes any liability for the contents of other websites which are linked to the website. In linking to this Website you must not imply that there is any association, approval or endorsement on the part of the Company where none exists. The Website must not be framed on any other site.

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Liability for Content

The Company tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and Vyvebox accepts no liability for such reliance.

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Exclusion of Warranties

To the fullest extent permitted by applicable law, the Company excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Website and the Content, specifically including but not limited to, any warranty or representation that the Website and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.

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Privacy

In certain circumstances cookies may be used to track information or specify preferences when viewing the Website. Cookies are small pieces of information stored by your browser on your computer’s hard-drive; they are used solely to keep track of the pages you visit on the Website and whether you have visited the Website previously. All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose certain information about you. This statement sets out the principles governing our Use of Data on this Site. By registering to use the site you agree to this use. When ordering goods you will need to provide certain data such as your contact details and demographic information. We will store this data and use it to contact you, provide you with details of our products and otherwise for the normal use. We will take all reasonable steps to protect your personal data, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of transacting over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default. If you have any queries about our privacy policy, please contact us at the e-mail address provided below.

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Legal

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

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Orders

All orders are accepted subject to our standard conditions of sale which are available on request and of which an extract is printed below to which your attention is drawn:

1. These conditions apply to the exclusion of any conditions whatsoever of the buyer whether implied or expressed.

2. No variation waiver or addition to these conditions will be accepted by the Company unless agreed in writing and signed by a Director of the Company.

3. The Company reserves the right to vary prices at any time.

4. Prices quoted relate to goods collected from Company premises and do not include delivery charges which the buyer shall be additionally liable to pay to the Company.

5. The Company will attempt to meet the buyers reasonable delivery requirements but delivery dates quoted are approximate and time shall not be of the essence.

6. The buyer shall inspect the goods upon receipt and notify the Company without delay of any items which are missing or damaged.

7. The goods will remain the property of the Company until the Company has received payment in full for the goods and any other goods supplied to the Buyer by the Company.

8. If any goods sold by the Company are proved to be defective, (provided they are returned within 7 days from the date of delivery, or where the defect was not apparent on reasonable inspection within a reasonable time after discovery of the defect) and the Company is satisfied that such defect is not as a result of damage, misuse or incorrect installation by the buyer the Company shall at its sole discretion and subject to satisfactory proof of purchase either:

a) Arrange for the goods to be repaired at no cost to the buyer; or

b) Replace the goods (or the part in question)

9. An order may only be canceled with the Company’s written agreement and the buyer will reimburse the Company for all losses, costs, charges and expenses incurred as a result of such cancellation.

9a. UK Consumer Protection (Distance Selling) Regulation 2000. In law you have a separate right of cancellation during a “cooling off” period. If you wish to cancel an order for whatever reason, you have seven clear working days after delivery to let us know. We will refund you on return of goods.
You must return the goods to us at your own expense and take care of the goods whilst they are in your care including original manufacturers packaging.

Excluded are goods made or altered to the customer’s specification (including custom orders).

We recommend that you use a Recorded Delivery service to return goods.

10. The Company does not supply goods on a sale or return basis and there is no obligation on the Company to accept returned goods. Payment for the goods is due on delivery unless otherwise agreed in writing by the Company.

11. Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.

12. Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.

13. For reasons of health and safety and to avoid any property damage, most ‘heavy’ items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.

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Customer Service Contact Information

hello@vyvebox.com

support@vyvebox.com

@vyvebox

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